If your purchase is not to your satisfaction, or damaged upon receipt, please contact us for return authorization and instructions.
Returns will be accepted and fully refunded within 15 days of the date of purchase only if the item is unused, free of scratches and in perfect sale-able condition. Our customer is responsible for shipping fees and insurance for returns, repairs and exchanges.
If you would like to exchange your item for a larger size, link style, or different item, please contact us for return authorization and instructions.
Damage and Surface Changes
Melissa Osgood Studio is not responsible for damage or surface changes related to wear, use, abuse and aging. We are happy to work with our customers to return damaged items to a functional state. Shipping and repair fees will apply.
Melissa Osgood Studio will offer a repair service when possible. Shipping and repair fees will apply.
"The dog ate my Wingfeather Earrings!"
— (Anonymous) An actual customer repair request. ;)
Fabrication Warranty and Policy (studio-created pendants, sculpture, rings, cuffs, etc)
Three-month (90-day) warranty on jewelry fabrication begins on the date of purchase.
Quality fabrication in fine jewelry and sculpture is a high priority at Melissa Osgood Studio. We specify and select the finest materials for our collections and one-of-a-kind pieces. We are also human and an occasional issue with fabrication may arise. We believe if there are any fabrication issues, they will appear within the first three months of use. In these instances we reserve the right to inspect an item to determine the cause of disrepair – if it is a fabrication or wear, use, abuse and aging issue. If we determine an actual fabrication issue, we will replace or repair and ship your item free of charge. If the damaged item is outside of our 90-day warranty or the cause of damage is due to wear, use, abuse and aging, Melissa Osgood Studio will offer a repair service when possible — shipping and repair fees will apply.
Chain Warranty and Policy (precious metal manufactured necklaces and neck wire, silk cord, etc)
Thirty-day (30-day) warranty on chain begins on the date of purchase.
We would like to honor most broken chain warranties and replacement requests, however please understand these returns will be reviewed closely as chains receive a great amount of distress and wear with casual use. If you know your chain has caught a tooth during a doggie nibble, been hooked by a cat claw, grasped or tugged unexpectedly by an infant, or generally mishandled, please look at our Chain section on our website to purchase a replacement, we sell most of our necklace chains here in various sizes and weights for a great price.
We product test all styles of the quality chains we offer in our personal jewelry collections to be sure they meet our standards. Melissa Osgood Studio jewelry designs are often specified with dainty and elegant selections that are made with very slight and thin wire. Please take care when opening spring-clasps to be sure not to bend or crimp the very fine wire and attachment findings. Consider that all of Melissa Osgood Studio jewelry is fine jewelry and should be handled with care.